Refund Policy — EG-Docs Editor

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This Refund Policy applies to paid EG-Docs Editor Premium licenses (1 Month ₹69, 6 Months ₹349, 1 Year ₹599 or as displayed at checkout). It forms part of our Terms of Service.

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Tip: Always try the 3-day free trial (or 1-month launch offer where applicable) before buying. The trial unlocks all Premium features with no payment required.

1. General rule

Because Premium is a digital license activated instantly to your account, all sales are generally final and non-refundable once the license is activated or used — except as described in Section 2 or as required by applicable consumer law.

2. When refunds are granted

Duplicate charge: you were charged twice for the same license term — we refund the duplicate in full.
Failed activation: you paid but Premium never activated and we cannot fix it within 7 days of your support ticket — full refund of that purchase.
Untouched purchase (goodwill window): you bought Premium by mistake, never activated/used Premium features, and request a refund within 48 hours of purchase — we will generally refund as goodwill.
Legal requirement: where Indian consumer law or your local law grants a non-waivable refund right, we comply.

3. When refunds are not granted

Change of mind after Premium was activated/used (e.g., after AI background removal, PDF conversion, or bulk printing on Premium).
Expiry of trial, Free-plan limits (5 tasks/day), PC/hardware issues, printer/ink/paper issues, Windows SmartScreen warnings (a standard first-run notice — see homepage guide), or failure to meet system requirements listed in the Terms.
Partial-period refunds for unused days/weeks of a multi-month plan, unless Section 2 applies.
Payments made to third parties (e.g., resellers) — claim via that seller.

4. How to request a refund

Email us within the applicable window

Write to support.egdocs.editor@gmail.com with subject “Refund request — [Order ID]”. Include: registered email/mobile, order ID / transaction ID, date, amount, and reason + screenshots if activation failed.

We review within 7 working days

We verify payment and license usage logs. We may ask for additional proof or a remote diagnostic step for activation issues.

Approved refunds go to the original payment method

Refunds are issued to the original payment source within 7 working days of approval; banks/UPI intermediaries may take an additional 5–10 working days to reflect it.

5. Chargebacks

Please contact us first — most cases are resolved quickly. Unauthorised chargebacks for valid, used licenses may lead to license suspension pending resolution and recovery of dispute fees where lawful.

6. Contact

Refunds & billing: support.egdocs.editor@gmail.com
WhatsApp: +91 8876600817 (9 AM – 9 PM IST)

Related: Terms of Service • Privacy Policy • Contact