← Back to Home
This page provides data deletion instructions for EG-Docs Editor, including data received via Google Sign-In.
✅
Quick summary: Email us from your registered email → we verify ownership → we delete your account, social-login tokens, and server-side data within 7 working days → we confirm by email. Your local files on your PC are never on our servers, so just uninstall to remove them.
Option 1 — Request deletion by email (recommended)
2
Include this info (copy-paste template)
Registered email: [your login email]
Registered mobile (if any): [your number]
Used Google Sign-In: Yes / No
Confirmation: “I confirm I want my EG-Docs Editor account and server-side data permanently deleted.”
3
We verify and delete within 7 working days
We reply to verify ownership (we may ask for an OTP to your email/mobile). After verification, we delete your data and send a deletion confirmation email with a reference ID.
Alternate contact: developer.lutfurali@gmail.com or WhatsApp +91 8876600817 (9 AM – 9 PM IST). Email is fastest for deletion requests.
Option 2 — Remove Google access yourself (immediate)
- Remove Google access: Google Account → Security → Third-party access → remove EG-Docs Editor. Then email us if you want full account deletion.
- Removing third-party access alone does not delete your EG-Docs Editor account — you must still request deletion via Option 1 for complete removal.
What gets deleted
- Deleted: account profile (name, email, mobile), password hash, OTP records, social-login links and stored tokens (Google user ID/token), plan/license records tied to your account, support tickets containing personal data, crash logs tied to your account.
- Anonymised (not identifiable): aggregated, non-identifying usage statistics (e.g., “X deletions in September”) may be kept for security and accounting.
- Retained only if legally required: invoices/payment confirmations and records we must keep under Indian tax/accounting law (kept without active use, then deleted when the legal period expires).
What is NOT on our servers (no action needed)
- Your photos, document scans, PDFs, ID cards, and export logs are stored only on your own Windows PC. We never upload them. To remove them, delete the files and uninstall the app via Windows Settings → Apps → EG-Docs Editor → Uninstall, then empty Recycle Bin.
- Download mirrors only host the public installer files and hold no account data.
Timeframe & confirmation
- Acknowledgement: within 2 working days.
- Deletion: within 7 working days of successful verification.
- Confirmation: email with reference ID (keep it for your records).
- If we cannot verify ownership, we will explain what additional proof is needed. We never delete accounts on unverified requests (to prevent abuse).
Questions or status check?
Email support.egdocs.editor@gmail.com with subject “Deletion status — [your reference ID]”. If unresolved, you may escalate per India’s DPDP Act, 2023 to the Data Protection Board of India.
Related: Privacy Policy • Terms of Service • Contact